Employee Spotlight: Kelsey Lavalard

Name: Kelsey Lavalard (pictured at right with her father, Bill)

Job title: Provider scheduler for the CompHealth allied health staffing physical therapy team in Grand Rapids, Mich. Years with CHG: 4 and a half years What is your favorite part about working at CHG? I love the culture and my amazing co-workers. They make coming to work fun, and without them, I wouldn't be able to do my job effectively. What is your most memorable experience at CHG? CHG was my first job out of college, so it was a big life milestone for me knowing that after four years of hard work, I had not only secured a position, but at a great company. If someone asked you what you do, how would you answer them? I constantly brainstorm, think outside the box and come up with creative solutions to get our providers credentialed so they can start their next assignment. I advocate for our providers and do everything I can to make the credentialing process as smooth as possible. This allows our providers to spend their time giving quality patient care instead of worrying about where to get their health requirements for their next assignment. Why did you choose to work at CHG? I chose CHG because of its unique culture, its ranking as a Fortune 100 Best Companies to Work For company, and the chance to work in the healthcare industry. How do you feel you embody CHG's core value of Integrity and Ethics or how have you seen it in action at work? I see our core values demonstrated daily at CHG. We conduct ourselves in a professional business manner, while having fun and maintaining our laid back culture. We understand that what we do impacts the healthcare industry in many ways, and we have a lot of respect for the healthcare professionals that we place to take care of patients. We know how to take calculated risks to get our providers to work, but also doing our part to make sure every assignment is a great fit for both the client and the provider. How do you know that your work at CHG matters? It is my job to make sure a provider is completely credentialed before starting an assignment. I know by delaying their start date, even by one day, could mean a facility going without coverage. Patients could either not be seen at all or the quality of their care goes down based on the low number of healthcare providers and high patient ratio. What do you like to do when you aren't at work? Spending time with family, my husband, dog, mom, dad, sisters and five nieces and nephews! I also enjoy anything outdoors and cheering on my Michigan State Spartans. GO GREEN! What is your hidden talent? I know all the spells from Harry Potter, and I can cast a Patronus Charm. I also have cat-like reflexes discovered by dodging Nerf gun darts courtesy of my co-worker, Mark Daisy. If you could choose your last meal, what would it be? Chicago stuffed pizza with tomato, onions and green peppers. What five things would you take to a deserted island? Harry Potter book series (DUH), my dog, my pillow, a nail file and the entire physical therapy team, without the Nerf guns.