Company overview

Learn more about how our vast array of solutions and best-in-class technologies are powerfully serving the healthcare workforce. 

Our brands

They say you can’t choose your family – but we did. We think you will, too. Our family of companies can tackle problems of any size, big or small. 

Our role in healthcare

Learn more about how we use our unrivaled staffing experience, best-in-class technology, and strategic consultation to help your organization succeed.

Executive leadership

Meet our team of executive leaders who are guiding our efforts to make life better for providers, patients, and healthcare organizations. 

Core values

See how our core values guide all our business decisions and drive us to find new ways to make life better for those we serve in the healthcare industry.

Community impact

Learn more about how we give back to communities both near and far through fundraisers, team activities, medical missions, and more. 

Solutions overview

See how we’re delivering customized workforce solutions that are doing right by our healthcare partners and improving how healthcare is done. 


Check out our suite of high-tech solutions that perfectly complement our high-touch approach to a future-ready workforce. 

Strategic consultation

We’re experts in exactly one healthcare staffing solution: yours. Partner with our experts to build a workforce strategy tailored specifically to you. 


See how our experts draw from the industry’s largest locums database to deliver customized solutions such as locum tenens, permanent placement, and telehealth.

Advanced practice

Get insights into how our team of APP-specific experts use in-house credentialing and licensing to deliver the right candidate to your facility.

Allied health

Learn more about the process we use to connect your organization with qualified therapists, technicians, technologists, assistants, and more.


Find out what makes our nurse staffing truly stand out in the industry, and how we’re constantly looking for new ways to make the process smoother.


Tap into the nation’s largest network and deepest specialty bench of multi-state license providers to keep your virtual care strategies on track.


Visit our blog to get workforce insights, catch the latest company updates, and hear important stories from within the healthcare industry.


Get industry insights, workforce strategies, and more from our resource section. Each video, article, and tool has been created with your success in mind. 

Careers overview

Get the details on how a career at CHG fast-tracks your success and lets you play a role in helping 25 million patients receive care each year.

View jobs


Get all the details about our various locations nationwide. We have expanded our operations to better serve the needs of the healthcare community.


Browse our benefit and wellness programs and learn how our team handpicks the best options to support you as a whole person.

Diversity, equity, and inclusion

Learn about the DEI goals we’re embracing to make our company¬–and healthcare industry at large–a better home for everyone.

Learning and development

See how our award-winning team of trainers can help you develop new skills and pursue the career path that makes you feel the most alive.

Employee stories

Check out stories from our people’s lives that highlight how CHG supports personal growth and helps you make a positive impact in the world.


Learn more about how our commitment to workplace flexibility puts you in the best position to be happy, comfortable, and effective.

Talent network

Visit our Talent network page to apply for a job, communicate with our talent acquisition team, or refer someone else for a job at CHG.

Recruiting process

Learn more about our hiring process and how we seek out the best opportunities for you to make an immediate impact.

Trends in telehealth: The future of virtual care

Physician on telehealth call

The COVID-19 pandemic changed the way Americans consume healthcare. Both the public and healthcare providers leaned into telehealth services at unprecedented rates, up to 50% or more of all visits, depending on the care setting. After the pandemic, telehealth usage stayed at much higher rates — up from 0.1% in 2019 to about 17% of all patient visits in 2023. As a result, healthcare organizations are evaluating the future of telehealth and working to craft a more deliberate, strategic approach to virtual care.

The strategic benefits of virtual care

Any hospital or health system that was on the fence about telehealth services prior to the pandemic has now firmly fallen on the side of strategic adoption. A few trends are driving that interest in telehealth.

1. Healthcare workforce shortage

The continuing, massive healthcare workforce shortage has health systems looking for ways to fill gaps in care, particularly in rural or underserved areas. Telehealth is a way to expand the reach to more patients with fewer providers, especially for high-shortage specialties such as psychiatry, medical oncology, and urology.

2. Labor cost savings

Second is an effort to bring labor costs under control. The workforce shortage, combined with unprecedented healthcare demands during the pandemic, has driven staffing costs significantly higher. One study found that telehealth reduced costs to the health system by more than 50%.

3. Increased access to care

Third is the ability to provide care to populations that don’t have easy access to certain specialties due either to their geographic location or a specialty physician shortage, a challenge telehealth is uniquely positioned to help address. Some organizations are using virtual care to fill smaller care gaps, enabling them to deploy specialty consults as needed rather than hiring full-time providers when there’s only part-time demand.

4. Reduced provider burnout

And finally, hospital systems hope telehealth care relieves some of the pressure on their physicians, helping tackle the problem of burnout. However, there’s still the challenge of staffing telehealth programs with either existing staff providers or locum tenens physicians trained for telehealth.

Telehealth technology challenges and opportunities

Health systems are faced with several challenges as they consider how to expand telehealth in the future. During the pandemic, many hospital departments scrambled independently to purchase and deploy telehealth technology as quickly as they could, leading to a patchwork legacy of disconnected systems. Now many health organizations are working to reverse that fragmentation by deploying one standardized technology systemwide.

Finding that one solution can be more complicated than it sounds, however. The solution needs to be highly secure and integrate with their existing platforms for scheduling, billing, electronic health record, and rounding solutions, among others. Health systems are also looking for a solution that gives them flexibility and control over workflows. Additionally, they need the ability to scale, so they can continue to grow their telehealth presence over the long term.

When it comes to telehealth technology, the consumer experience is another key consideration. The digital-first population — so-called digital natives — want their first entry into the care journey to be virtual. With the digital front door model, patients can use an app or online platform to connect with a care provider, who may route them onward to a telehealth specialist if necessary.

Telehealth physician on mobile

Settling on a telehealth staffing model

The thorniest telehealth problem is determining its ideal use cases. Many healthcare organizations are looking at every specialty and every role within a facility to identify every use case — even examining it at the claim level. Essentially, they are journey-mapping every touch point in the care journey to figure out where it makes most sense to use telehealth versus in-person care.

Once those use cases have been identified, the next step is to decide how to staff telehealth services. Essentially, hospitals have three options: first, using their own physicians; second, using the pool of providers that comes with the technology they’ve adopted; or third, turning to a locum tenens agency or other staffing service to help staff the telehealth program.

Staffing telehealth with internal resources

There are both pros and cons to a telehealth technology-only solution that uses internal clinicians for staffing. The primary benefit is that the organization maintains total control over cost, training, protocols, and the clinical workflow. The downside is that sufficient internal resources may not exist, particularly in already understaffed departments, which can make staffing a challenge and contribute to provider burnout.

Develop your telehealth staffing strategy: Integrating physicians into virtual care

Telehealth platform provider pool

Using the provider pool that comes with a technology platform can be a simple, turnkey solution for hospitals. The tradeoff is that the telehealth experience can feel entirely disconnected from traditional care and from the standard clinical workflows. Additionally, the hospital will have less control over physician quality or training. Another downside is that many of these services require a two- or three-year commitment. If the telehealth services aren’t embraced by consumers, hospitals are stuck in a contract that may be difficult to get out of.

Locum tenens telehealth staffing

Many organizations are seeing success using locum tenens providers to jumpstart a telehealth program. This allows them to quickly expand into new markets or services — fully staffed — and then expand their permanent staff more slowly and sustainably as those services get off the ground. The downside of this approach is that it can be more costly, but it does enable the health system to maintain the revenue cycle, dictate the clinical workflows, and control the technology and tools.

Additionally, locum tenens physicians typically have experience adapting to new environments and new technologies, and many have telehealth experience. A full 90% of CHG Healthcare’s locum tenens physicians have performed telehealth visits within the past 18 months. Plus, they often already have multiple state licenses, reducing the time needed to get them ready to work.

The five-year telehealth outlook

Health systems are working tirelessly to deploy more telehealth offerings wherever possible. As a result, within three to five years, consumers will have many more options for choosing either virtual or in-person for every visit that’s possible to provide virtually.

According to McKinsey & Company, the pandemic “has required patients, healthcare providers, and governments to reimagine how care might be delivered at home, and has revealed opportunities to potentially improve outcomes, reduce costs, and improve patient experience.”

While the rate of telehealth visits continues to be much higher than pre-pandemic levels overall, adoption hasn’t been uniform across clinical conditions, geographic locations, age groups, and insurance types. Using national claims data, McKinsey & Company estimates that more than 50 million in-person additional visits per year could be converted to virtual visits if adoption were extended equally.

Virtual care experts

One change is certain: In the next five years, more physicians will be experts at virtual care. Those with telehealth experience are already learning to perfect their “web-side manner” and feel comfortable with seeing patients virtually. Similarly, hospitals will have full-time telehealth specialists and even chief virtual care officers.

Specialist sharing across health systems

Another change will be a greater appetite among health systems for sharing or stacking telehealth services with each other. With ongoing and persistent specialist shortages, organizations are realizing they are going to need to share these in-demand physicians with other systems. Telehealth offers an intuitive way to share those resources.

Artificial intelligence and virtual care

The biggest buzzword in every industry is artificial intelligence, and healthcare is not immune to AI speculation. Automation or artificial intelligence may be a way to augment telehealth. For example, AI chatbots could serve as the first touchpoint for consumers as they interact with a health system, directing patients to the right care faster.

The virtual patient experience

The most critical challenge in deploying telehealth is to create the right patient experience — from the first touchpoint through care delivery and follow up — so patients will want to engage with telehealth. Solving that challenge is fundamental for the future success of telehealth.

Download: The future of virtual care: Telehealth 5-year outlook

Thumbnail of PDF virtual care telehealth 5-year outlook

Interested in learning more about staffing your telehealth program with locum tenens providers? Give us a call at 866.588.5996 or email

Post Archives

Thanks. We received your message and one of our strategic advisors will contact you shortly.