Director, Customer Success

San Francisco | CA | Job id: 2020-5017

Director, Customer Success

San Francisco | CA | Job id: 2020-5017

Healthcare’s helping hand.

COVID-19 precaution: Due to the coronavirus (COVID-19) outbreak, our hiring process will now be completely virtual. All interviews and onboarding activities will be held online or over the phone. We remain committed to putting our people, customers, and communities first and appreciate your patience and flexibility as we work through this.

 

The (quality) doctor is in.

Modio has streamlined the convoluted and messy process that is healthcare credentialing and saved countless years of manual and error-prone work in the process. As part of CHG Healthcare we are working to drastically improve the speed (and quality) of credentialing to ensure that our doctors can spend more time treating (millions) of patients each year and less time dealing with credentialing headaches.

 

Our industry is growing and demand is high. This means you’ll have plenty of opportunities to grow and develop in your career. Keeping healthcare healthy can be as fun as it is rewarding.

 

Our growing team seeks a Sr. Customer Success Manager. We are looking for a positive, high-energy and self-motivated individual interested in customer service and the healthcare space. Those with solid time management and organizational skills will thrive in this position.

Your role:

  • Ability to manage, grow, and implement best practices for a new CS team
  • Experience with customer support ticketing platforms
  • Experience driving customer engagement with a software platform
  • Deep experience with standard CS industry metrics, including NPS, customer health, LTV, user adoption, attrition/adoption, etc.
  • Ability to utilize data to create reports for team and executive leadership
  • Familiarity with the demands and customer needs on a SaaS platform
  • Work closely with clients to maintain existing relationships
  • Be the voice for the client and make sure they are happy
  • Weekly status calls for key accounts or bi-weekly check-in emails
  • Drive engagement and enrollment targets through proactive support
  • Respond to inquiries and support requests by email and phone
  • Participate in or lead customer training

Your qualifications:

  • Flexibility to wear many hats, excel at new challenges and learn new skills in a fast-paced environment
  • Ability to treat every customer and team member with a positive, respectful attitude in every situation.  
  • Can gain customer trust and inspire confidence through interactions
  • 2-4 years of Customer Service experience or related fields
  • 1-2 years in the healthcare industry a plus
  • Familiarity with the credentialing space would be a plus!

In return, we offer:

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  • Competitive pay
  • Healthcare coverage with corporate wellness program
  • 401(k) company match
  • Tuition reimbursement
  • Hall of fame development programs as recognized by Training Magazine

Click here to learn more about our company and culture.

To have your resume reviewed by Talent Acquisition, click “Apply” at the top of the screen.

 

We are an Affirmative Action/Equal Opportunity Employer

Veterans/Disabled

We are an at-will employer

You’ll feel weird
calling it work.

Discover our culture

CHG Healthcare is an equal opportunity employer/affirmative action. Equal Employment Opportunity Posters. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, or protected veteran status and will not be discriminated against on the basis of disability. CHG invites any employee or applicant to review CHG’s written Affirmative Action Plan. This plan is available for inspection upon request; please email humanresources@chghealthcare.com.

Important Security Notice: The only way to apply for a position at CHG Healthcare is through our website and we would not hire an employee without an onsite interview in one of our office locations. If you receive a suspicious job offer via email or text message, please understand that it is not from us. CHG Healthcare never requests personal information, like your social security number, via email or text message. CHG Healthcare would never request money as a condition of employment or to purchase technology or other work equipment. Please don’t hesitate to contact us with any questions. If you believe you have been a victim of online fraud through your job search, please contact informationsecurity@chghealthcare.com.

CHG Healthcare does not discriminate against qualified applicants and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to, and benefits and privileges of, employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact our talent acquisition team at 800-755-7753 or talent.acquisition@chghealthcare.com.