Press Room

Coronavirus (COVID-19) Frequently Asked Questions For Healthcare Facilities

Q: What is your company doing to screen providers for coronavirus (COVID-19)?

A: We are now screening all our providers to ensure they have not traveled to or through high risk international countries or to their knowledge been exposed to COVID-19. This screening will be required for all travelers starting on or after March 16, and earlier upon request. If you have any further requirements prior to a provider starting in your facility, please let us know. 

Q: What if a provider does not meet the requirements outlined in the screening?

A: We will implement a clinical escalation process based on responses in this screening questionnaire. If a traveler does not meet these criteria, you will be notified, and the provider will be asked to perform a 14-day self-quarantine before beginning the assignment.

Q: How will your company continue to monitor providers on assignment during the COVID-19 outbreak?

A: We will stay in close contact with all travelers on assignment and rely on them to follow your infection control protocol while on assignment. Our Employee Assistance Program is also available for any of our actively employed travelers who need emotional support.

Q: What if a provider contracts COVID-19 while on assignment?

A: If a provider is removed from your staff and quarantined, we will work with you and your facility, including any applicable local health department, to ensure a successful completion of quarantine requirements and clearance for returning to work.

Q: What if we need additional providers at our facility? Can you help?

A: Our company will continue to partner with you to ensure your facility is appropriately staffed in the event of increased demand due to a rapid increase in patient census or quarantining activities. Please let us know how we can help.

Q: Who do I call if I have additional questions? 

A: Please contact your consultant or representative. They will continue to be your main contact for all upcoming and current providers on assignment.  

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